The Last Caretaker - Support Center

Last updated: 10 December 2025

Current build: 0.5.0.581999

Contents

System Requirements

Minimum:

  • Requires a 64-bit processor and operating system
  • OS: Windows 10 64-bit or later
  • Processor: Quad-core Intel or AMD, 3.2 GHz or faster
  • Memory: 16 GB RAM
  • Graphics: NVIDIA GeForce GTX 1070 / AMD Radeon RX 5700 or equivalent with at least 8GB VRAM
  • DirectX: Version 12
  • Storage: 30 GB available space

Recommended:

  • Requires a 64-bit processor and operating system
  • OS: Windows 10 64-bit or later
  • Processor: Core i5 or Ryzen 5, 3.5 GHz or faster
  • Memory: 32 GB RAM
  • Graphics: NVIDIA GeForce RTX 2070 / AMD Radeon RX 6700 XT or equivalent with at least 12GB of VRAM
  • DirectX: Version 12
  • Storage: 30 GB available space

How to Report an Issue

Encountering a problem? We're here to help! The more information you can provide, the better we can assist you.

When reporting an issue, please include the following information if possible:

  • Description: A detailed explanation of what's happening
  • Steps to reproduce: What you were doing when the issue occurred (if you can remember)
  • Visual evidence: Screenshots or video clips showing the problem
  • Save file: Your most recent save file (see the Managing Your Save Files section for help locating it)
  • System specs: Your PC's hardware specifications

Where to reach us:

Managing Your Save Files

Your game saves are stored in two different locations on your computer:

  • Current saves – These are the saves you see in the game's save/load menu
  • Auto-save backups – Historical backups of every auto-save the game has created

Note: Throughout this section, <YOUR_STEAM_ID> refers to your unique Steam ID number. This is a long numeric identifier (typically 17 digits) that Steam uses to identify your account. When navigating to your save folders, replace <YOUR_STEAM_ID> with your actual Steam ID number.

Finding Your Current Saves

These are the save files you'll see when you open the save and load menus in-game. You can manually save to 8 different slots (numbered 0-7).

Windows:

%localAppData%\Voyage\Saved\SaveGames\<YOUR_STEAM_ID>

Linux:

/opt/steamlib/steamapps/compatdata/1783560/pfx/drive_c/users/steamuser/AppData/Local/Voyage/Saved/Save Games/<YOUR_STEAM_ID>

Understanding save file names:

  • Manual saves follow this pattern: <YOUR_STEAM_ID>_0.sav, <YOUR_STEAM_ID>_1.sav, etc.
  • The number after the underscore corresponds to the save slot (0-7). For example, save slot 3 will be named <YOUR_STEAM_ID>_2.sav
  • Auto-saves include "AutoSave" in the name and always end with _0, such as <YOUR_STEAM_ID>_AutoSave_0.sav
  • There should only ever be one auto-save file in your SaveGames folder

Understanding Auto-Save Backups

Windows:

%localAppData%\Voyage\Saved\SaveGameBackups\<YOUR_STEAM_ID>

Linux:

/opt/steamlib/steamapps/compatdata/1783560/pfx/drive_c/users/steamuser/AppData/Local/Voyage/Saved/Save GameBackups/<YOUR_STEAM_ID>

The SaveGameBackups folder contains a backup of every auto-save the game has ever created. The number of files depends on your auto-save interval setting and how long you've been playing.

Example: If you've played for 1 hour with auto-save set to every 15 minutes, you'd expect to find 3-4 backup files. These backups can be a lifesaver if something goes wrong with your current save!

Storage tip: If you've been playing for many hours, the SaveGameBackups folder can get quite large. It's safe to delete older backups, but we recommend keeping at least a few days' worth of saves. To clean up, sort the folder by "Date modified" and delete files starting with the oldest ones.

Backup file naming: Auto-save backups include a timestamp in the filename showing when they were created. The format is YYYY-MM-DD_HH_MM_SS. For example: 12345678901234567_AutoSave_0_2025-11-21_00_26_30.sav

How to Recover a Previous Auto-Save

If something goes wrong, you can restore an earlier auto-save from your backups. Here's how:

  1. Open the backup folder:
    • Windows: %localAppData%\Voyage\Saved\SaveGameBackups\<YOUR_STEAM_ID>
    • Linux: /opt/steamlib/steamapps/compatdata/1783560/pfx/drive_c/users/steamuser/AppData/Local/Voyage/Saved/Save GameBackups/<YOUR_STEAM_ID>
  2. Find a recent backup: Sort the folder by "Date modified" to see the newest files first
  3. Copy the backup file you want to restore
  4. Open your current saves folder:
    • Windows: %localAppData%\Voyage\Saved\SaveGames\<YOUR_STEAM_ID>
    • Linux: /opt/steamlib/steamapps/compatdata/1783560/pfx/drive_c/users/steamuser/AppData/Local/Voyage/Saved/Save Games/<YOUR_STEAM_ID>
  5. Paste the backup file into this folder
  6. Rename the file: Remove the date and time from the filename. For example:
    • Change: 12345678901234567_AutoSave_0_2025-11-21_00_26_30.sav
    • To: 12345678901234567_AutoSave_0.sav
  7. When prompted to overwrite the existing file, click "Yes"
  8. Launch the game and load from the auto-save slot
  9. Test if the issue is resolved
  10. Tip: If the first backup doesn't fix it, try a few different recent backups to minimize lost progress

When Should I Recover a Save?

You might want to restore an earlier save if you experience:

  • Boat physics issues (stuck, sinking or flying away)
  • Getting stuck in a "soft-lock" where you can't progress or move
  • Quests that won't progress
  • Power systems not working
  • Elevators not functioning
  • Visual, audio or physics glitches
  • When our support team asks for a save file to investigate an issue

General Troubleshooting Tips

Before diving into specific issues, here are some quick fixes that solve many common problems:

  • Update your graphics drivers: Outdated GPU drivers are a common cause of visual bugs and crashes. Make sure you have the latest drivers installed from your graphics card manufacturer's website.
  • Update your operating system: Keep your OS up to date with the latest updates and security patches. Missing updates can cause compatibility issues.
  • Verify game files: In Steam or Epic Games Store, use the "Verify" or "Repair" option to check for corrupted or missing game files.
  • Close background apps: Some programs running in the background can interfere with the game. Try closing unnecessary applications before launching.
  • Restart everything: Sometimes a simple restart of the game (or even your PC) can fix issues. It's worth trying!
  • Check your game version: Make sure you're running the latest build by checking the build number at the top of this page

Disabling Ray Tracing (Older Graphics Cards)

If your graphics card doesn't support ray tracing, you can disable it to improve performance and stability.

How to disable:

  • Steam: Right-click the game in your Steam library → Properties → General → Launch Options → enter: -noraytracing
  • Epic Games Store: Open Epic Games Launcher → Click the three dots next to The Last Caretaker → Manage → Add the following to "Command Line Arguments": -noraytracing

Systems with Multiple Graphics Cards

If your system has multiple GPUs (for example, both integrated and dedicated graphics), the game might select the wrong one, leading to poor performance or issues. If you're experiencing performance problems and have multiple graphics cards, you may need to configure your system to ensure the game uses the correct GPU. The method for doing this varies depending on your operating system and hardware setup, so you'll need to research the specific steps for your configuration.

Common Issues and Solutions

Having trouble? Check the tables below for quick solutions to the most common problems players encounter.

Boat is Stuck, Sinking or Flying Away

Quick Fix - Force Boat Spawn Cycle: If your boat is experiencing issues, you can force it through a spawn cycle by swimming 500-800 meters away from it. Start swimming away from the boat and periodically turn around to check on it. Continue swimming until the boat disappears from the horizon, then swim back toward it. This forces the boat through its spawn cycle and has been known to resolve various boat-related issues.

Possible causes Possible solutions
Loose item interacting poorly with the boat
  • Find and remove or dismantle the offending item
An enemy or NPC is interfering with the boat
  • Find and remove or dismantle the problematic enemy or NPC
If stuck a short distance from Central Warehouse Alpha
  • A dead roller enemy at the Warehouse location can end up clipped into your boat, find it and dismantle it to be able to sail away without being stopped, sometimes you may need to dive below the boat's hull to find it

Elevator Not Working

Possible causes Possible solutions
Known bug – both vertical elevators and horizontal platforms can become unresponsive
  • At the circuit breaker for the location, unplug the power and switch off, reconnect the power and switch on
  • Close and relaunch the game
  • Recover a previous auto-save and try again
Power generation problem
  • Double check your power generation and cabling setup to ensure that the connections are correct, sufficient power is being supplied and the flow direction on any connections is correct
Elevator moves briefly but then stops and you have to keep pressing the buttons to make it move again
  • Your power setup is not providing enough power for the lift to operate. Generate more power or use the medium battery as storage/buffer

Power System Not Working

Possible causes Possible solutions
Known bug – building shows as unpowered despite working setup
  • Disconnect power, save the game, close and relaunch, then reconnect power
  • Close and relaunch the game or recover a previous auto-save
Known bug – cable connected to the same port on a connector
  • Check if two cables are connected to the same port on a connector. If so, remove one end by pressing E, remove the other by left-clicking, then use Q to reel in the cable. Connect a new cable properly
Power generation problem
  • Check your power setup: verify connections are correct, ensure you're generating enough power and check that power flow direction is correct on all connections

Quest Won't Progress

Possible causes Possible solutions
Known bug
  • Close and relaunch the game or recover a previous auto-save

Cables, Enemies or Objects Glitching

Possible causes Possible solutions
Known bugs
  • For cables: Remove/reel in and replace the cables
  • For objects/enemies: Remove or dismantle the problematic items
  • If that doesn't work: Close and relaunch the game or recover a previous auto-save
Lazarus pod stuck in seed vault
  • Grab the stuck pod with left click (you may need to try different angles). Once removed, place it away from the seed vault. Take the seed to the pod, not the pod to the seed
Lazarus pod glitched in Lazarus rack
  • Grab the stuck pod with left click (you may need to try different angles). Once removed, place it back in the Lazarus rack
Materials stuck mid-air after dismantling recycler
  • Collect all materials from the recycler before dismantling it to prevent this issue

Performance Issues (Especially Around Large Locations)

If you're experiencing frame rate drops, especially around major locations like the Lazarus Complex, try these solutions:

Possible causes Possible solutions
Known performance issue (we're working on improvements)
  • Lower graphics settings: Reduce resolution and cap your frame rate
  • Disable ray tracing: If your graphics card doesn't support it (see General Troubleshooting Tips)
  • Free up resources: Close unnecessary background applications

Experiencing Frequent Crashes?

We work hard to make The Last Caretaker compatible with as many hardware configurations as possible, but sometimes specific setups can cause crashes that are difficult to track down.

If you're experiencing crashes that won't go away after trying the solutions in this guide, we really want to hear from you! Your reports help us fix these issues for everyone.

Contact us through any of our support channels and include as much detail as possible about when and how the crashes occur.

Tips for Smooth Sailing

Follow these best practices to avoid common issues and keep your gameplay experience smooth:

  • Keep your boat tidy: Loose items scattered on your boat can cause stability problems. Store materials in DuraPack, StorTite or FortiHold containers whenever possible.
  • Avoid dock fenders: These can cause boat stability issues. We recommend not attaching them to your boat and consider removing them from docks before bringing your boat alongside.
  • Be careful with hull modifications: While you can build on the bottom of your boat's hull, loose items can get caught in these structures and cause severe instability. If your boat starts acting strangely, try removing any objects built on the hull.
  • Enable auto-save: In your gameplay settings, turn on auto-save and set it to save every 5 minutes. This gives you plenty of recovery options if something goes wrong.

Mods and Third-Party Tools

We love that players want to customize their experience! We fully support modders and modding communities, and we appreciate the amazing work they do.

However, during Early Access, our team is focused on fixing bugs and delivering new content. Because of this, we can't provide official support for mods or third-party tools or troubleshoot issues that may be caused by them.

If you're experiencing problems and you're using mods, please try disabling them first to see if that resolves the issue before contacting support.

Keep checking back: This support guide is a living document that we update as we continue to improve the game. You can always see when it was last updated by checking the timestamp at the top of the page. Follow us on our social channels to stay in the loop about updates and improvements!